In order to save time and make your collection efforts quicker and simpler here are some suggested abbreviations to use when recording the customer responses:
LVM = Left Voice message
RVM = Received Voice Mail
EM = Emailed
EMC = Emailed main contact
REM = Received Email
TT = Talked To
TTC = Talked main contact list in Excel Your A/R
SI = Send invoice copy
SS = Sent Statement
FX = Faxed
INV = Invoice
WBP = Will Be Paid
For example, if we called a customer and talked to someone about their past due invoice we might enter:
TT Tony WBP 12/15 = Talked To Tony and the invoice will be paid 12/15
If Tony is the main contact listed for this customer, we can shorten it even further:
TTC WBP 12/15 = Talked To main Contact (Tony in this example) and the invoice will be paid 12/15
Of course, you do not have to use this abbreviation or if you prefer you can use your own.